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Call Centers | Who are they?

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.

Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.

Specifically, here in Davao City, Philippines, a lot of call center company have propageted and install a call center. Due to in demand hiring, mostly people have no more choice of being employed according to what they graduate, but instead they go to call centers, such as Link2Support, PeopleSupport, and etc., to apply in a position of being a customer service representative.

But why do Call Center company expand their business here in the Philippines?

Posted in: Current Affairs, What's Up? »  by: joseph sator

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3 Responses to “Call Centers | Who are they?”

  1. AD~  Says:
    January 23rd, 2008 at 3:26 pm

    add sad coh. http://apatheticdestitute.blogsome.com

    hehe!

  2. Athan  Says:
    January 23rd, 2008 at 4:50 pm

    I agree with you. Most of the graduates do not land a job inline to their course, instead they go to call centers. Why? As for me to say, we here in Philippines are much better English speaking people and that outsourcing in our country they get a lesser labor fee than any other. That’s IMHO.

  3. Athan  Says:
    January 23rd, 2008 at 4:51 pm

    care to exchange links with? comment on my post, too. Thanks!

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